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Table of contents

  • Introduction

    • Introduction

  • 1. How do we Communicate?

    • 1. How do we Communicate?
    • 1.1. Mr Smith Case Study.

  • 2. Information Flows

    • 2. Information Flows
    • 2.1. Exercise 1: What can you see?
    • 2.2. Exercise 2: The Filter of Perception 1
    • 2.2. Exercise 2: The Filter of Perception 2
    • 2.3. Recommended Reading

  • 3. Culture and Cultural Challenges

    • 3. Culture and Cultural Challenges
    • 3.1. Exercise 1: What is Culture?
    • 3.2. Exercise 2: The Lewis' Model of Communication
    • 3.3. What is Culture - Geert Hofstede
    • 3.4. Culture : Food for Thought
    • 3.5. Recommended Readings

  • 4. Cross-cultural Communication Challenges

    • 4. Cross-cultural Communication Challenges
    • 4.1. Recommended readings
    • 4.2. Additional materials
  1. Home
  2. Negotiate to Win: Essential Skills for Bilateral Negotiations
  3. 4. Cross-cultural Communication Challenges
  4. 4.1. Recommended readings

4.1. Recommended readings

Completion requirements
    • 10 Steps to Effective Listening.pdf 10 Steps to Effective Listening.pdf
    • Cultures of Negative Feedback.pdf Cultures of Negative Feedback.pdf
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